From running a successful concierge agency to handling high profile celebrities and now launching a highly anticipated podcast, Isaiah M. Joyner is living the millennial dream. Definitely one of the hardest working men in the hospitality business, this 31-year old entrepreneur has built a solid career off of hard work, reputation and an unwavering spirituality. In other words: he really does it for the culture and not for the ‘Gram! How? By gifting this incredible lover letter entitled “How To Juggle The Struggle,” which teaches one how to navigate vision, dreams and purpose whether good, bad or incredible in today’s cultural climate.
On any given event Joyner is usually present, directing, producing but today, before the big drop, we had the opportunity to briefly chat with Joyner about success, being a black entrepreneur and how to thrive not survive. Read, share and learn how to thrive and not survive.
Your podcast, How To Juggle The Struggles, debuts today and will serve as a audio guide for millennials on how to navigate life, love, relationships and the art of balancing. What are the Top 5 Ways for succeeding in 2018?
Stay focus, embrace the challenge, do the work, remain positive and affirm everyday.
As a veteran in the hospitality industry, what are the top mistakes agencies make in not fulfilling their clients wishes?
I can personally speak from my own encounters of when I’ve made mistakes for clients in the past was primarily due to not taking proper notes and sticking to deadlines. I’ve learned it’s never fun to call or email with apologies to clients, but it will continuously happen until you course correct your mistakes.
Could you explain the art of hospitality.
Everyone has a different thought of hospitality but mine is pretty simple. At times it’s hard as hell but treat every client like they’re a VIP and make sure they think they’re a priority. It goes a long way!
Your roster of clients includes tremendous brands like USTA, OWN, BET, ESSENCE Magazine, MTV and a slew of others. How do you manage to consistently deliver amazing results and not compromise your agency’s morals?
When I first started my company I would say yes to every request. Now almost 8 years in, I realize how important it is to have some non-negotiables and be upfront for what doesn’t work for you. Clients respect that and it shows you’re serious about your business.
Describe the art of entrepreneurship as a millennial black man.
I believe consistency plays a large role with me being a black male millennial entrepreneur. Think about it this way: Would you continuously patronize a business if every visit your experience was different? Probably not. I believe my clients continuously return because I’m consistent in the level of service I provide. That’s key for any entrepreneur.
What messages do you want listeners to gather from How To Juggle The Struggle?
In the past few years I realized how many people especially millennials are lacking positive encouragement and purpose driven motivation. My hope it that this podcast will do exactly that: encourage, motivate and share stories of people who are living out their purpose.
When was the moment you realized hospitality was your calling?
Honestly, I don’t think hospitality is my calling.. it’s just something that I know and do well. My true calling is to be a motivational speaker and that journey is starting now.
What are the five must-have tools for a successful day?
Prayer, writing or saying your affirmations, good music, gym time (recent discovery) and breakfast inclusive of coffee. In that order too!
How does style play a major part in your brand?
Style plays a supporting role in my business but class is the lead role of my brand. I learned a long time ago that class can’t be bought and I’m grateful that I never had to think about purchasing. It’s just innate.
Image Credit: Brian M. Dunn